Important customer information

Updated 02/04/2020 12:50

We are all learning to find a new way to go about our lives - for the team here at C J Ball we have used this as an opportunity to use new technologies to communicate with our customers remotely but still provide the service which we believe you all deserve. Please find below an update on how we can support you in the coming weeks.

Easter Phone Line Opening Times

Tuesday 08.30-17.00
Wednesday 08.30-17.00
Thursday 08.30-17.00
Good Friday Closed
Saturday Closed
Easter Sunday & Monday Closed

Bike Sales:
Our showrooms are now closed to the public however our phone lines are open to sales enquiries, all our bikes can be viewed on our website.  We can provide extra photos & video walk arounds of any bikes you are interested in.  We are providing a delivery service free of charge in Norfolk with staff-customer distancing ensured at all times. 
For all bike sales enquiries, please call us on 01603 307500 (option 1) or email sales@cjball.com

Service & MOT:
MOT extension: From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus. We will be in touch over the coming weeks to make advanced bookings for customers who will need to renew their MOT at the end of this period.  More information can be found on the gov.uk website - click here [+]

We are providing emergency workshop services for our customers, prioritising key workers and those who rely on their motorcycle or scooter.  Anyone attending our site will be required to stay behind designated barriers.  We believe that the 2m distance is a minimum and we aim to maintain a much safer distance for our staff & customers.
If you are a key worker or have an urgent need please call us on 01603 307500 (option 2)
For any non-essential workshop enquiries please email aftersales@cjball.com

Motorcycle Training:
Full licence tests have been suspended until June at present.

We have temporarily suspended motorcycle training whilst we seek guidance on how this can be provided without endangering any staff or pupils.  If you have an existing booking our instructors will be in touch with further information. Email training@cjball.com for any training enquiries.

Parts & Clothing:
For parts enquiries please email aftersales@cjball.com
For clothing enquiries please email clothing@cjball.com

We will provide updates of any further changes as the situation developes.

Thank you for your ongoing support & patience.