Important customer information

Updated 28/05/2020 07.00

From 2nd June our showrooms will be open by appointment for bike sales/service & MOT, clothing sales & training.  Parts are available via telephone/email with delivery/collection available.  Please contact us before visiting the showroom to arrange your individual appointment.  This will enable us to ensure social distaning is maintained on site & in-store, helping to keep everyone safe.  Please read below for further details of each department.

Phone Line Opening Times
T: 01603 307500


Tuesday 08.30-17.00
Wednesday 08.30-17.00
Thursday 08.30-17.00
Friday 08.30-17.00
Saturday 09.30-16.00
Sunday & Monday Closed

Bike Sales:
From 2nd June appointments will be available for bike viewings, test rides & collections.  Where possible we will make much of the appointment outside to limit the risk of potential transmission.  We are providing a delivery service free of charge in Norfolk with staff-customer distancing ensured at all times. 
For all bike sales enquiries, please call us on 01603 307500 (option 1) or email sales@cjball.com

Service & MOT:
Service bookings can now be made online or over the telephone. - Click here to book a service [+]

MOT extension: From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months. This is being done to help prevent the spread of coronavirus. We will be in touch over the coming weeks to make advanced bookings for customers who will need to renew their MOT at the end of this period.  More information can be found on the gov.uk website - click here [+]

You can check yout MOT expiry date on the Gov.uk website - https://www.gov.uk/check-mot-history
MOT tests can now be booked - Click here [+]

Motorcycle Training:
Our phone line is open for CBT bookings.  We have social distancing and hygeine measures in place.

Full licence training conversion sessions can now be booked.  We await DVSA guideance for motorcycle tests to resume.

Email training@cjball.com for any training enquiries.

Parts:
Parts orders can be placed over the telephone or via email with delivery or contact-free collection available.
For parts enquiries please email aftersales@cjball.com

Clothing:
Our clothing department will be by individual appointment to allow customers space and time.  We will ask that customers wear a face covering/mask when trying on helmets.  These are provided in-store.
For clothing enquiries please email clothing@cjball.com

 

Thank you for your ongoing support & patience.